General Ordering Information
Can I see a sample?
Yes! We’re happy to send you a sample of an item(s) you’re considering. Most samples are free of charge. Occasionally there may be a charge for high-end items or requests for multiple samples. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don’t usually find the need to!).
FAQ
Click on the question for the answer.
Printing Terminology
What is the difference between vector and raster artwork?
What is production time?
What is an in-hand date?
What are set-up charges?
What is a run charge?
What is a PMS color and does it cost more charge?
What is Screen Printing?
What is CMYK or Full Color Printing?
What is Heat Transfer Printing?
What is Laser Engraving?
What is Debossing/Embossing?
What is Embroidery?
Artwork
What kind of artwork can I send?
What if I don’t have artwork?
Do you keep my art on file?
Where do I send my artwork?
Can I specify a PMS color for my imprint?
Shipping & Delivery
How fast will I get my order?
Can I split my order and ship to multiple locations?
Can I ship on my own shipping account?
Payment
What type of payments do you accept?
When do you charge my credit card?
Do you require pre-payment?
General Ordering Information
Can I cancel or change my order?
Will I see a proof before my order goes into production?
Do you charge sales tax?
Can I see a sample?
Do I have to order in the quantity increments displayed?
Can I order in quantities smaller or larger than those shown?
Guarantees
What if I’m unhappy with my order?
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